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Stand Up for Your Rights as a Consumer! If you've received a faulty product or poor service, you have the right to complain. Consumer courts exist to ensure fair treatment and can award compensation. Online Legal India offers legal support throughout the process, helping you navigate the system. Empower yourself. Get the justice you deserve!
Introduced in 2019, the Consumer Protection Act replaced the 1986 Act and established new customer rights, such as...
Fines for Misleading Ads
The Consumer Protection Act (CPA) allows for fines up to ₹10 lakhs and imprisonment up to two years for misleading or false advertising. These penalties can increase to ₹50 lakhs and five years imprisonment, respectively.
File Complaints from Anywhere
This new rule empowers consumers to file complaints from any location, including home, office, or anywhere else with internet access.
Compensation for Defective Products
If a consumer suffers a loss due to a faulty product, they have the right to file a complaint against the manufacturer or service provider and seek compensation. The manufacturer or seller can be held liable if the product fails to meet its express warranty.
What is a Consumer Complaint?
When you buy a product or service, you have the right to expect it to meet certain standards. If you receive something faulty or the service is poor, you can take action. The Consumer Protection Act of 1986 empowers consumers with legal rights and protections. This Act allows you to file a formal complaint, known as an online consumer complaint, against a business or service provider if they haven't addressed the issue. Complaints are typically filed after a business fails to resolve the problem despite a clear request. When submitting a complaint, be sure to include all relevant details and any supporting documentation. Consumer courts in India offer consumers efficient legal recourse and judgments.
How to File a Consumer Complaint
1. Send a Notice Highlighting the Issue
The first step is to clearly explain the problem you faced with the product or service in writing to the manufacturer or seller. For claims exceeding ₹10,000, consulting a lawyer is highly recommended. A lawyer can deliver a formal notice on your behalf, demonstrating your intent to pursue legal action if necessary.
2. Wait for the Vendor's Response
After sending the notice, the company might respond and offer a solution. Keep in mind that courts may not award excessively high compensation. If you don't receive a response within the given timeframe (usually 15 days), you can proceed to the consumer forum.
3. Choose the Right Consumer Forum
Select the appropriate consumer forum based on the claim amount and desired compensation. You or a representative can file a complaint with the district forum, state commission, or national commission. Be prepared for the process to take anywhere from six to eighteen months.
4. Submit a Written Complaint
The complaint format varies depending on the chosen forum. Our professionals can assist you in drafting a clear and concise complaint that includes all the necessary details. Remember to submit a copy of the legal notice sent to the vendor as proof of your attempt to resolve the issue outside of court.
5. Pay the Court Fee
Filing a consumer complaint requires a court fee determined by the forum based on your claimed loss. If you win the case, the court may order the seller to reimburse you for all expenses, including lawyer fees and the court filing fee.
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FAQ
When a customer is unsatisfied by the service of any service provider or seller, when defects are detected in concerned products or service or when a customer is cheated by a seller, then a complaint can be filed from the consumer’s side.
Yes. We provide end to end legal solutions for our clients. We cover all the stages from document preparation till filing a case, for which we charge a nominal fee of Rs.4999/-.
If anyone is not satisfied with the decision of the National Commission then according to Revision Petition, he or she can file a Special Leave Petition in the Supreme Court within a period of thirty days, which is the limitation period mentioned in the Consumer Protection Act.
When a complaint is made against a person and that person fails to comply with State or National Commission’s decision, he or she shall be imprisoned for up to one month that might extend to three years.
Obviously a consumer can claim compensation from a company depending on the case and on condition he can prove it in the court.
You can file your complaint in Consumer court / forum, or if you need any legal help with regards to your complaint you can contact us and We will help you in taking strict actions against the service provider by sending legal notice to the company. The customer just needs to choose from the package options.
Yes you do need evidence in order to support the complaint you file. The evidence should be legible and read without any problem.
You can make the payment through Debit Card, Credit Card, Netbanking and Paytm.